Return Policy

Technische Universität Dresden,
Professur Klinische Psychologie und E-Mental-Health
Chemnitzer Straße 46
01187 Dresden

At the Icare online Produse, we strive for 100% customer satisfaction. We understand that circumstances may change, and you may want to reconsider your decision. Therefore, we offer a clear return policy to meet your needs.

Product Returns

If you purchased products through our website or at our center, the following return conditions apply:

Return Period: You have the right to cancel and return your order within 14 days of receiving it without giving any reason.

Condition of the Product: To be eligible for a return, the product must be unused and in its original packaging. Products that are damaged or show signs of use cannot be returned.

Return Process: Contact our customer service department using the provided contact information to obtain return authorization and instructions on how to return the product.

Refunds: Once we receive and inspect the returned product, we will send you an email confirmation. Upon approval, the refund will be processed and automatically applied to your credit card or original method of payment within the specified time.

Exceptions

Note: For hygiene reasons and due to the nature of our products, certain items cannot be returned. This will be clearly indicated at the time of purchase.

For more information or if you need assistance, please contact us. We are here to help!